Updated Cardlock Customer Support Hours


Effective Monday, February 5, 2018;

The Cardlock Support Team will be available to support customer card needs Monday through Friday 8:00am to 4:30pm.  This change will better align staffing levels with peak call volume times, to ensure maximum support coverage and reduce on-hold times.

Afterhours support pertaining to lost or stolen cards will remain available evenings, weekends and holidays.

Fraud Prevention Tips


A few reminders to protect your UFA Cardlock card:

•  Change your PIN number every 3 months
•  Have a different PIN number for each card, if you own multiple cards
•  Change your PIN numbers when employees leave a company
•  Do not keep your card and PIN number in the same location, such as a wallet, purse, card holder etc.
•  Always review your monthly statements for suspicious activity online through myUFA or monitor daily transactions through
   Card Link Online

•  Lost your Cardlock card? Notify UFA Cardlock Services IMMEDIATELY at 1-877-661-3835 or contact your local
   UFA Petroleum Agent

Explore the benefits of Card Link Online


The new system will continue to be your business hub for tracking all Cardlock activity and provide UFA Cardlock and UFA/CFN card holders with 24/7 access to their Cardlock card information and will now offer some new and improved features such as;

• Advanced reporting tools with multiple export options 

• Real-time card management options - activations, cancellations, limits, PIN changes, set or change individual purchase controls
• Reduced risk of stolen cards with immediate card activation and cancellation times

• Advanced options to improve UFA card controls to better manage your needs within our network
• More flexibility in card attributes to provide even more control for your business
• Improved security features
• One sign-in to manage multiple accounts

Please take some time to explore the new Card Link Online® customer guide.

If you have any questions about the functionality of the new site, or how to use some of the new features, please contact Cardlock@UFA.com or call us at 1-877-661-3835.