Updated Cardlock Customer Support Hours

01/26/2018


Effective Monday, February 5, 2018;

The Cardlock Support Team will be available to support customer card needs Monday through Friday 8:00am to 4:30pm.  This change will better align staffing levels with peak call volume times, to ensure maximum support coverage and reduce on-hold times.

Afterhours support pertaining to lost or stolen cards will remain available evenings, weekends and holidays.

Fraud Prevention Tips

03/27/2017


A few reminders to protect your UFA Cardlock card:


•  Change your PIN number every 3 months
•  Have a different PIN number for each card, if you own multiple cards
•  Change your PIN numbers when employees leave a company
•  Do not keep your card and PIN number in the same location, such as a wallet, purse, card holder etc.
•  Always review your monthly statements for suspicious activity online through myUFA or monitor daily transactions through
   Card Link Online

•  Lost your Cardlock card? Notify UFA Cardlock Services IMMEDIATELY at 1-877-661-3835 or contact your local
   UFA Petroleum Agent

Bulk Fuel Delivery Tickets NOW ONLINE!

03/02/2017



At UFA, we are always looking for new ways to serve you better. As a result, we have improved our online, self-serve account management tool, myUFA, so that you can easily track and view your Bulk Fuel Delivery Tickets online! 

 Learn More >

Explore the benefits of Card Link Online

11/02/2013



The new system will continue to be your business hub for tracking all Cardlock activity and provide UFA Cardlock and UFA/CFN card holders with 24/7 access to their Cardlock card information and will now offer some new and improved features such as;

• Advanced reporting tools with multiple export options 

• Real-time card management options - activations, cancellations, limits, PIN changes, set or change individual purchase controls
• Reduced risk of stolen cards with immediate card activation and cancellation times

• Advanced options to improve UFA card controls to better manage your needs within our network
• More flexibility in card attributes to provide even more control for your business
• Improved security features
• One sign-in to manage multiple accounts

Please take some time to explore the new Card Link Online® customer guide.

If you have any questions about the functionality of the new site, or how to use some of the new features, please contact Cardlock@UFA.com or call us at 1-877-661-3835.